Scope and definitions

Jkjili collects and processes personal data of users in connection with its online gambling services. This policy explains how we handle personal data and the rights of individuals. Jkjili acts as the data controller for the personal data processed through its platform and services. By using our services you acknowledge acceptance of this policy.

What personal data we collect

  • Identity data including name and date of birth
  • Contact information such as email address postal address and phone number
  • Financial data including payment method transaction history and source of funds
  • Account and login data including username password and authentication preferences
  • Device and usage data such as IP address device type browser language and pages viewed
  • KYC and verification data including government issued identification and proof of address
  • Communications with Jkjili including support tickets and chat transcripts
  • Gambling risk related data where required for responsible gaming measures

How we use your information

  • To provide and manage our services including account creation transactions and payments
  • To verify identity and prevent fraud and money laundering
  • To maintain security and protect against unauthorized access
  • To comply with applicable laws and licensing obligations
  • To communicate important information about the services and updates
  • To personalize services within the limits of applicable laws and with user consent or legitimate interests
  • To conduct analytics and improve products and user experience

Legal bases for processing

  • Contractual necessity for service performance and account management
  • Legitimate interests including security fraud prevention and service improvement
  • Legal obligations including licensing anti money laundering and record keeping
  • Consent for activities such as direct marketing or optional profiling where required by law

KYC and identity verification

We apply know your customer procedures for verification of identity and source of funds. At account creation or when requested for compliance we may request documents such as government issued identification and proof of address. We may require a live selfie or short video verification to confirm the applicant is the holder of the identity and to assess risk. Verification steps must be completed before certain actions such as withdrawals or higher risk betting limits are allowed. Data collected for verification is stored in accordance with retention policies and accessed only by authorized personnel.

Sharing of personal data

We may disclose personal data to service providers who assist in delivering the services such as payments processing hosting and customer support under data processing agreements. We may disclose data to regulators or law enforcement when required by law. In the event of a corporate restructuring or sale of a portion of our business, data may be transferred to the successor entity. We may disclose information to financial institutions to process payments and verify fund sources. All sharing is subject to contractual safeguards and applicable law.

Data retention

We retain personal data for the period required to provide the services and to comply with legal obligations. Active account data is kept for the duration of the account and related activity. After account closure we retain necessary information for regulatory purposes for a minimum period of seven years or as required by applicable law. Log data and analytics records are kept for twelve months unless longer retention is required for regulatory purposes. KYC documents may be retained for seven years from the date of last activity or transaction. When retention is complete we securely delete or anonymize data.

Security of your information

Jkjili maintains physical electronic and administrative safeguards designed to protect personal data. We employ encryption in transit using TLS and encryption at rest for sensitive data. Access to data is restricted to authorized personnel who require the data to perform their duties. We implement monitoring intrusion detection and incident response processes. We conduct regular security reviews and training for staff. We maintain breach notification procedures in line with legal requirements.

Cookies and tracking technologies

We use cookies and similar technologies to recognize users remember preferences analyze site usage and deliver personalized content. Cookies may be essential for login and payment flows. You may manage cookie preferences in the account settings or by contacting support. We will not rely on cookies for marketing activities without consent where required by law.

International transfers

Personal data may be transferred to jurisdictions outside the region of operation. We implement safeguards including contractual clauses and data protection agreements to maintain an adequate level of protection. We only transfer data when required for service delivery or legal compliance and we regularly review transfer mechanisms for adequacy.

Your rights and choices

  • Right to access the personal data we hold
  • Right to rectify inaccurate data
  • Right to erase data under conditions
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to be informed about automated decision making and profiling

To exercise these rights contact our data protection officer at [email protected]. Identity verification may be required. We will respond within timeframes required by law typically within 30 days unless a longer period is permitted by applicable regulation.

Marketing communications and preferences

Jkjili may send marketing communications only with lawful basis or consent. You may opt out at any time by following the opt out instructions in the message or by contacting [email protected]. Marketing preferences apply across all services unless you choose to override by service specific settings.

Changes to this policy

We may update this policy from time to time. We will publish the revised policy on the platform and issue notice of material changes in accordance with applicable law. The effective date will be shown at the top of the policy.

Age restrictions

Jkjili services are not directed to individuals under the age of 18. By using the services you confirm that you are at least 18 years old. If you become aware of any underage use please contact [email protected].

Contact information

Data protection officer contact details: [email protected]. For general inquiries about this policy you may also contact support through the platform.